UX Research Team Lead

We’re looking for a UX Research Team Lead to join our client who are a leader in the field of market research and analytics. Not just any UX Research Team Lead though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That’s because you’ll be immersed in the fast-moving world of data tech. We think big to make an impact, we zero in on what matters, we’re not afraid to be real and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you.

About the job

We are looking for a talented UX Research Team Lead who is capable of tackling all aspects of our products. The right candidate will be a communicator, knowledgeable about user experience design and research, passionate about building products, comfortable in a fast-moving organization, excited to collaborate, and focused on impacting the product and business.

Key roles and responsibilities:

  • You'll have an impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and log analysis.

  • You will help build and support a customer feedback loop, and work closely with stakeholders from around the business. 

  • Act as a thought leader in the domain of research, while advocating for the people who could use our products.

  • Identifying, initiating, and leading projects of large scope that contribute to the greater research/product team.

  • It's important that you are experienced as both a team manager and a UX researcher. Someone who can motivate the team, and get their own work done.

About you

First things first, as a disruptor in the global market research industry, we haven’t come this far without an entrepreneurial spirit and a get-up-and-go attitude. So if you think we’ll see that in you, then you’re already halfway there. Here’s the rest of what we’d like you to bring to the table.

The essentials:

  • You’ll be an expert in UX research and user-centered design methods and techniques. You will have an excellent understanding of user experience, applied research and/or product research and development. 

  • A proven track record in producing successful user experience design for large sites or SaaS platforms. 

  • Experience planning and executing complex research projects in a product group or business area, working across multiple projects simultaneously.

  • You have several years of related experience designing at tech companies or digital product design agencies. 

  • You’ll have a successful track record of managing and mentoring UX Researchers and growing teams.

Nice to have:

  • Good working knowledge of Figma, Miro, Jira, and Maze.

About the benefits

Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks and rewards.

  • Competitive salary and discretionary bonus

  • 25 days annual leave and Christmas office closure days on top

  • Flexitime and a great work-life balance

  • Simplyhealth cash plan for everyday healthcare

  • Auto-enroll pension plan with client matching up to 4%

  • A range of discounts and freebies

  • Cycle to work scheme and commuter season ticket loan

  • Commit a working day to charity each year

  • Early finishes on Friday to honour our company’s Fri-yay for the rest of the year

  • A well-stocked fridge, plenty of snacks (some healthy, some not so healthy) - should you wish to attend our offices, while observing Covid-19 guidelines

  • Regular social activities, including free online yoga and team outings in line with Covid-19 guidelines

About us

The client was founded with the knowledge that understanding your audience is really important for business. When you know who you’re speaking to and why you can create content and campaigns that stand out to the people that matter.

Through our global online survey, we gather data on the behavior and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust.

It’s been going well, too. Since launching in 2009, we’ve become one of the UK’s fastest growing target audience companies, consistently renewing over 98% of our client base and doubling in size and revenue year-on-year. Our survey now represents more than 2 billion connected consumers, creating over 40,000 data points for clients including Twitter, Google, Spotify, WPP and Omnicom Group.

We’re not about to stop growing any time soon. As a business, we’re on a mission to re-engineer data-driven marketing, and we’re on the lookout for talented people to join us.

About diversity and inclusion

Imagine if our data came from just one kind of person. We’d get a very nuanced view of the world. And we definitely wouldn’t have got off the ground as a business. We’re so lucky to live in a society where differences are celebrated – so we’d expect nothing else from our teams. In fact, the office is as diverse as our global data, and it’s really important to us that it stays that way. That means whatever your race, religion, sexual orientation or gender, this is a place to feel at home, express yourself freely and make your mark.